Run IT like a service. Control every change.Prove Service Management.
Going it alone eats months of internal effort. We take the whole build off your plate — gap analysis to certification.
ISO/IEC 20000-1 is the international standard for an IT Service Management System, giving managed service providers and IT teams a proven way to deliver reliable, measurable services. Done-for-you, fixed fee, dedicated Australian consultant.
Part of the global IMSM network
1 fee
fixed and agreed upfront — no hourly billing
2018
the current edition, ISO/IEC 20000-1:2018
ITIL
aligned with widely used ITSM practices
JAS-ANZ
accredited certification for genuine recognition
Why certify your IT service management with IMSM
Built around how you work
We shape the service management system to your existing tools, teams and processes — not a rigid template you have to bend your business around.
Done-for-you
Your dedicated Australian consultant does the heavy lifting: the gap analysis, documentation and preparation, working with your team rather than adding to their workload.
Genuinely accredited
Certification is confirmed by an independent, JAS-ANZ-accredited body, so the certificate carries real weight in tenders and with clients.
One fixed fee
The full cost is agreed before we start — no hourly billing and no surprises part-way through the project.
Tell us your situation and headcount, we'll scope your fixed fee within 24 hours.
Get my fixed-fee quote →What ISO/IEC 20000-1 certification involves
ISO/IEC 20000-1 is the standard for a Service Management System (SMS) — the framework for planning, delivering and improving IT services, closely aligned with ITIL practices. IMSM builds the system around how your business already works, then certification is confirmed by an independent, JAS-ANZ-accredited body. One fixed fee, agreed before we start.
A service management system
A single, documented framework covering how IT services are planned, delivered, monitored and improved — sized to your organisation, not a generic template.
SLAs and a service catalogue
Clear agreed service levels and a catalogue of what you deliver, so clients and staff know exactly what each service includes and how performance is measured.
Incident, problem and change management
Defined processes to restore service quickly, investigate underlying causes, and control changes so improvements don't create new outages.
Capacity and continuity
Planning so services have the capacity to meet demand, plus continuity and availability arrangements that keep critical services running when things go wrong.
Supplier management
Controls for the third parties and subcontractors in your service chain, so their performance and obligations are managed as carefully as your own.
Continual improvement
Regular measurement, management review and corrective action, so the system keeps getting better rather than drifting after certification.
What ISO/IEC 20000-1 does for your business
Win government and enterprise IT work
ISO/IEC 20000-1 is a recognised requirement on many Australian government and enterprise IT panels and tenders. Certification lets you answer the prequalification question with evidence instead of promises.
Credibility for managed service providers
For MSPs and IT service providers, certification is independent proof that your service delivery is controlled and repeatable — a clear differentiator when clients are comparing suppliers and negotiating SLAs.
Discipline across incident, change and problem
The standard builds structured incident, change and problem management into daily operations, so issues are resolved consistently, changes are controlled, and recurring faults are fixed at the root.
Pairs naturally with ISO 27001
ISO/IEC 20000-1 sits alongside ISO 27001 (information security) using the same management-system structure, so service quality and security can be run and audited together with far less duplication.
More reliable, measurable services
Defined service levels, monitoring and reporting mean performance is measured against agreed targets — you can see where services meet expectations and where to improve, rather than guessing.
A stronger competitive position
Certification signals maturity to clients, partners and insurers, supports higher-value contracts, and gives your team a shared, documented way of working that survives staff changes and growth.
Ready for your fixed-fee quote?
Tell us where to send it — your exact ISO/IEC 20000-1 fixed fee, back within 24 hours. No obligation.
Who ISO/IEC 20000-1 is for in Australia
Not sure if ISO/IEC 20000-1 fits your sector? Tell us what you do, we'll tell you straight, no pressure.
Get my fixed-fee quoteWhat does ISO/IEC 20000-1 certification cost?
Your fee depends on one thing: the size of your organisation. Tell us your headcount and we'll send a single fixed fee covering gap analysis, documentation, consultancy and your certification audit, agreed upfront, no hourly billing, no surprises.
Get your ISO/IEC 20000-1 fixed fee
One number, agreed upfront — gap analysis, documentation, implementation and audit. Sent within 24 hours.
Five steps to certified
One dedicated Australian consultant from quote to certificate, we do the heavy lifting.
- 01
Quick quote & scope
Tell us your standard and headcount, your quote arrives within 24 hours, agreed before we start.
- 02
Gap analysis
Your dedicated consultant maps what you already have against the standard, so you only build what's missing.
- 03
System build
We write the policies, procedures and records with you, tailored to how your business actually operates.
- 04
Implementation & internal audit
We embed the system, train your team and run the internal audit to confirm you're ready.
- 05
Certification audit
We prepare and support you through the audit, independent or JAS-ANZ accredited, your choice.
EFQM 5★ Recognised for Excellence
Fewer than 400 organisations worldwide hold it, IMSM is one of them
Think of it as ISO certification for our own business, we hold ourselves to the same standard we hold you to.
It's an independent assessment of our own quality management against the European Foundation for Quality Management framework.
ISO/IEC 20000-1, common questions
What is ISO/IEC 20000-1 certification?＋
It is certification against the international standard for an IT Service Management System (SMS). It shows that an independent, JAS-ANZ-accredited body has assessed how you plan, deliver and improve IT services and found it meets the requirements of ISO/IEC 20000-1:2018.
How long does ISO/IEC 20000-1 certification take?＋
It depends on the size of your organisation and how mature your existing ITSM or ITIL processes and documentation already are — a team already using structured service management will move faster than one starting from scratch. We set a clear, fixed timeline with you at the gap-analysis stage, once we have seen how you currently operate.
What is the difference between ISO/IEC 20000-1 and ISO 27001?＋
ISO/IEC 20000-1 is about IT service management — delivering reliable, well-run services through incident, change, problem and service-level management. ISO 27001 is about information security — protecting the confidentiality, integrity and availability of information. They share the same management-system structure and are often implemented together, but they answer different questions: how well you run services versus how well you protect information.
Is ISO/IEC 20000-1 based on ITIL?＋
The standard is closely aligned with ITIL service management practices, but they are not the same thing. ITIL is a framework of guidance and good practice; ISO/IEC 20000-1 is the certifiable standard that sets the requirements your system must meet. If your team already follows ITIL, much of the groundwork will be familiar.
Do we need to be a large IT company to certify?＋
No. ISO/IEC 20000-1 applies to any organisation that manages and delivers IT services — from small managed service providers and SaaS teams to internal IT functions. IMSM scales the system to your size, so the requirements fit your operation rather than a large-enterprise model.
Is IMSM's certification recognised in Australia?＋
Yes. Certification is issued by an independent, JAS-ANZ-accredited certification body, which is the accreditation recognised across Australia and New Zealand. That is what gives the certificate credibility in government and enterprise IT tenders and with your clients.
Ready to get ISO/IEC 20000-1 certified?
Most clients have their quote within 24 hours. Let's see what certification looks like for your business.